Thank you for shopping at Otakucollect.com!
If you are not entirely satisfied with your purchase, we’re here to help.
You may return an item within 30 calendar days from the date you receive it.
To be eligible for a return, the following conditions apply:
- The item must be unused and in the same condition in which you received it
- The item must be in the original packaging
- A copy of the receipt or proof of purchase must be included with your return
You may opt to exchange the item for another of equal or lesser value if one is available. If the item you requested in exchange is not available, a refund will be issued.
Shipping costs are non-refundable.You will be responsible for shipping costs related to the return of your item.
Ship return items to Otakucollect, 9009 Western Lake Dr Unit 703, Jacksonville FL, 32256.
If you have any questions about how to return your item to us, contact us at firstname.lastname@example.org